I'm always looking for trouble. Why? Because I work with organizations to convert trouble into double and triple digit performance breakthroughs.
I am in the breakthrough business.
I study leaders who create business breakthroughs; folks like Steve Jobs, Michael Bloomberg, and Mary Kubitskey. I review and write about business breakthroughs. Then I apply what I've learned through my various businesses to help our clients like ADP, Nortel Networks, AutoNation, Giant Eagle, and Akzo Nobel enjoy exceptional results.
hire me when they want to make a statement. "Trouble is not a problem. Complacency is." I often speak at association conferences, company meetings and sales rallies. Attendees find my delivery of this serious message from the perspective of "The World's Only Professional Trouble Maker"™ to be fun, informative and funny.
hire me when they want to see results. Together we create a legion of Trouble Breakers who become an unstoppable force for breakthrough performance improvement within their companies.
Authorship:
Author of Let Your Customer Sell You, and co-author of Fantastic Customer Service Inside and Out.
Breakthrough advice regularly appears in many national and regional publications such as Selling Power Magazine, The Atlanta Journal-Constitution, and Roller Skating Industry Magazine.
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